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Policies and Procedures

 POLICIES & PROCEDURES OVERVIEW

*MONTHLY TUITION* *NO LONG TERM CONTRACT*
We have structured our program so your child can enroll in class at any time, on a month to month basis. The number of classes will vary from month to month depending on the schools’ calendars and holidays, which means your child may have any where from 3 to 5 classes per month. Regardless, we guarantee 48 classes during the calendar year which is an average of 4 classes per month. If your child’s class meets 5 times in one month, we will not charge extra. Consequently, if your child’s class meets 3 times in one month, due to holidays…, you will not receive a credit or make up. Remember, we guarantee an average of 4 classes per month.
 
*DUE DATE*
Our due date is the 20th of the prior month. (Example), November tuition is due October 20th. A $10.00 late charge per participant will be charged and immediately due if payment is not received by the last day of the month. Please call us to make arrangements if you cannot pay on the due date. If your tuition is more than 30 days over due, we will attempt to contact you regarding your account. If we are not able to contact you, your child will be dropped from the class due to non-payment. If your child has missed 2 classes in a row and your tuition is past due, we will give you a call to check on the status of your child. If we do not hear back from you we will automatically drop your child from the class and at this time their class spot is not guaranteed (Please see “Dropping” procedure below.) 
 
*PAYMENT SPECIFICS (FLEXIBILITY)*
Full payment is required with registration.  Tuition payments can be made by check, credit card or cash.  We accept the following credit cards; MC, Visa, Discover and American Express and you can pay at the front desk or over the phone. Debit Cards can be used at the front desk. Concerned about forgetting the due date? No problem. For your convenience, we also offer Automatic Debit. As long as your child stays enrolled, we automatically debit your checking account on the 20th of every month. It’s as easy to cancel Automatic Debit as it is to start. Just let us know 14 days prior to the due date and it will be stopped. See the front desk for details and forms. (Please see “Dropping” procedure below).
    
*NSF CHECK POLICY*
If your check is returned for non-sufficient funds (NSF), we will charge your account a $5.00 fee to try to re-clear your check. If your check does not clear a second time and is returned for non-sufficient funds, your account will automatically be charged $25.00 per check. 
 
*ANNUAL MEMBERSHIP ADMINISTRATION FEE*
$40.00 for the first participant, $32.00 for the second, $32.00 for the third and $0 for subsequent participants. This applies to immediate family only. This fee, which is due upon initial registration and on the first day of the participants’ anniversary month thereafter, defrays administrative costs.  As a member you receive a member shirt every year, discounts on our Birthday Parties and Open Gym. 
 
*DROPPING*
We have NO long term contracts. A 14 day (2 week) written notice is all that is required; with medical reasons being the only exception, (see below). The 14 day notice begins when we are in receipt of the notice. AN ORAL DROP NOTICE IS NOT ACCEPTABLE. If a 14 day written notice is not received, your child will remain enrolled in the class and you will continue to be charged. Drop notice forms are available at the front counter. For children enrolled in a Developmental Team Program or on a Competitive Team, a 30 day written notice is required.  
 
*MEDICAL REASONS for dropping a class*
For medical situations validated by a written acknowledgement from a licensed medical practitioner you will be granted a credit prorated from THE DAY WE RECEIVE the written acknowledgement. (A retroactive request for medical credit cannot be granted, as it eliminates our opportunity to fill the vacated class spot). 
 
*MAKE-UPS*
Tuition pays for your child’s spot in their class. We know how hectic family schedules can be, so as a courtesy we offer make-up classes for classes missed. Make-up procedures vary from program to program, depending on safety concerns, space, equipment, and teaching ratios, so you must call the gym to schedule your make-up class. If you have called to schedule a make-up class and your child did not attend the make-up, you will not be allowed to make-up the make-up class, as it is a courtesy. The gym is closed from time to time for holidays, these days are factored into the tuition averaged out over the year, therefore no make-ups are offered. All Star reserves the right to refuse to offer a make-up if we feel it will degrade the experience of those children who have registered for and paid for that class. Please remember that your childs experience will be a more postive one if they are consistently in class.  Make-ups are not intended for Developmental and Competitive Students. 
 
*GENERAL RULES*     Safety always comes first and we need your help!!
 
What to wear to class:
 
       Gymnastics: Girls should wear a leotard. Boys should wear a t-shirt or step-in and gym shorts.
       Participants should be bare foot while in class. Warm-up suites or sweats are fine for cooler weather. 
 
       Cheer: Participants should wear a t-shirt, gym shorts, and clean tennis shoes (preferably gym only shoes).
       Warm-up suites or sweats are fine for cooler weather.  
 
Please Note:

♦ No loose or baggy clothing
♦ No Jewelry
♦ No gum in the facility
♦ Hair up off of your child’s face 
♦ No food or drink in the gym area
♦ Leave valuables at home, we are not responsible for lost or stolen items
  
Important Gym Rules:
 
Please make sure that your child is on time to his/her class because the warm-up is the most important part of class so they can get their muscles warmed up. If your child shows up to class after the warm-up is finished, they will not be allowed to do class that day and will need to schedule a make-up at the front desk.
 
Parents are welcome to watch classes from the designated viewing areas.
(Competitive Parents please refer to the specific competitive sport handbook).
 
♦ Only students and staff members are allowed in the gym areas.
   (Except parents enrolled in Parent Participation classes).
♦ Please do not allow small children, not enrolled, on the gym floors or the dance floor.
♦ Please do not leave your young children unattended in the viewing area.
♦ For Safety Reasons, Please do not communicate verbally or otherwise to your child or
   their coach while  they are training.
♦ Please do not allow your child to climb or play on chairs, furniture, counter, railing and Pro Shop.
♦ Please re-hang any apparel you may have looked at.
♦ Only staff members are allowed behind the counter.
♦ Please be considerate of others and pick up any mess made by you or your child.
♦ No Smoking! (Smoking is prohibited in and around the facility).
♦ Please do not allow your child to cross the parking lot by themselves.
♦ Please be on time when picking up your child from class. 
 
*PHOTOGRAPH & VIDEO RECORDING*
At All Star, we take security and safety seriously. If you would like to video or photograph your student in class, please visit the front desk first for a Video & Photo Pass. PLEASE NO FLASH OR VIDEO LIGHTS as it disorients the students on the events and can cause an injury.  *Please refer to the class information for specific rules for the students. We ask that the Competitive and Developmental Athletes also refer to their team handbook.*
 
(Version date 09/22/08)